York Family Information Service is a free and impartial information service for children, young people and families of children and young people aged 0-19 (up to 25 years old with a disability or additional need). The team is part of City of York Council.

There may be times when you feel like you need advice and support about any aspect of life, or would like to know about services that can help you. York Family Information Service can help with a wide range of things. We often get asked about:
finding and paying for childcare,
free childcare places for 2, 3 and 4 year olds,
family groups and activities,
returning to work,
local parenting support and much more!

We also offer a Young People’s Service which is available to young people, their parents/carers and practitioners. The service provides information and can signpost you to other services in the city that may be able to help you. We often get asked about:
support for youth homelessness,
benefits,
young people’s groups and activities,
young people’s support and advice services and much more!

The Young People’s Service holds drop in sessions on certain days of the week. Young people can come in to speak to an Information Officer or there will also be a Learning and Work Advisor available who can provide specialist information, advice and guidance about education, employment and training and offer appointments which need to be booked in advance.

The Young People’s Service also provides counselling. The Counselling Service offers free and confidential appointments with trained counsellors for 16 – 25 year olds who live in York. Counselling can help with lots of different things. You may have problems at home or with friends; you may be feeling depressed anxious or confused, or thinking about hurting yourself. If something is important to you or is making you unhappy, then it is a good reason to come to counselling.

You can contact the Information Officers on 01904 554444 or the Young People’s Service on 01904 555400 (Monday – Friday) 10am – 4pm, fis@york.gov.uk

Alternatively come along to the Young People’s drop in at 30 Clarence Street on:

Mondays and Tuesdays, 12:30 – 4:30pm
Fridays, 11am – 3pm

If you've used us before we'd love to hear what you felt about the service. Good or bad, we really value any feedback you'd like to give us. You can provide feedback online at www.yor-ok.org.uk/feedback

Up to 19 years

Just get in touch

Open All Year

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