Universal Credit

Family Services

Provider Details

Provider Information

Service Description:
Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland.

You may be able to get it if you’re on a low income or out of work.

If you already get benefits
Universal Credit will replace the following benefits:

Child Tax Credit
Housing Benefit
Income Support
income-based Jobseeker’s Allowance (JSA)
income-related Employment and Support Allowance (ESA)
Working Tax Credit
If you currently receive any of these benefits, you cannot claim Universal Credit at the same time.

Universal Credit is being introduced in stages across the UK. You do not need to do anything until you hear from the Department for Work and Pensions (DWP) about moving to Universal Credit, unless you have a change in circumstances.

You cannot claim Universal Credit if you either:

are getting the severe disability premium
got the severe disability premium within the last month and you’re still eligible for it
If you have a change of circumstances that affects the severe disability premium or your other benefits, report it and you’ll be told what to do next.

You may be able to get Universal Credit if:

you’re on a low income or out of work
you’re 18 or over (there are some exceptions if you’re 16 to 17)
you’re under Pension Credit qualifying age (or your partner is)
you and your partner have £16,000 or less in savings between you
you live in the UK

Useful Information

Age Groups:
18 years to 99 years
Daily Session Times:
  • Monday: 09:30 - 17:00
  • Tuesday: 09:30 - 17:00
  • Wednesday: 09:30 - 17:00
  • Thursday: 09:30 - 17:00
  • Friday: 09:30 - 17:00
Referral Procedure:
You need to apply for Universal Credit online.

You have to apply as a couple if you and your partner live together. You do not need to be married.

You might also need to phone the Universal Credit helpline to book an interview with a work coach. You’ll be told if you need to do this after you apply.

You will not get Universal Credit if you do not attend the appointment.

What you need to apply
You’ll need:

your bank, building society or credit union account details (call the Universal Credit helpline if you do not have one)
an email address
information about your housing, for example how much rent you pay
details of your income, for example payslips
details of savings and any investments, like shares or a property that you rent out
details of how much you pay for childcare if you’re applying for help with childcare costs
Availability:
Open All Year
Registered for 2yr Old Funding (for childcare providers only):
No
Registered for 3/4yr Old Funding (for childcare providers only):
No

Drop Off / Pick Up